Account security: Passwords, reset, biometrics, switching users

How do I sign in on the web app?

First Time Sign In

When you first access Aesthetics360 on a new browser or device:

1. Go to app.aesthetics360.com
2. Enter your email address
3. Enter your password
4. Optional: Check the "Remember Me" box (see below for when to use this What does the Remember Me option do)
5. Click "Sign In"

Related questions:

What does the Remember Me option do

How do I switch users on the web app

How do I switch users on a single device

What does the Remember Me option do?

The Remember Me checkbox saves you time on devices you use regularly.

What it does:

• Saves your email address on this specific device/browser
• Next time you visit, you'll only need to enter your password
• Remembers you until you manually remove your account from the list

When to use it:

• On your personal work computer
• On devices in secure clinic areas
• When you're the primary user of that device

When NOT to use it:

• On shared public computers
• On devices used by multiple staff members
• In unsecured locations

Signing In on a Device You've Used Before

After your first successful login with "Remember Me" enabled, you'll see the Recently Logged In screen:

1. You'll see a list of accounts saved for quick access on this device
2. Click your account name
3. Enter your password (you won't need to type your email again)
4. Click "Sign In"

To remove an account from quick access:

1. Click the "X" button next to the email address

   
   

   

2. A confirmation dialog will appear asking "Are you sure you want to remove [email] from Recently Logged In list?"

   
   

   

3. Click "Remove" to confirm (or "Cancel" to keep the account in the list)

How do I sign in on the mobile app?

First Time Sign In

When you first open the Aesthetics360 mobile app:

1. Enter the email address you created during account setup
2. Enter your password
3. The app will verify your credentials before granting access

Signing In After Your First Login

After your first successful login, the app automatically saves your account for quick access:

1. Your email will already be displayed (the last account that signed in)
2. Simply enter your password
3. Tap "Sign In"

The app automatically remembers the last user who logged in, so you don't need to enter your email address each time.

Want even quicker access?

After logging in, go to Settings and enable Face ID or Touch ID for biometric login (see below How do I set up biometric authentication Face ID/Touch ID).

Related questions:

How do I switch users on a single device

How do I set up biometric authentication Face ID/Touch ID

How do I enable or disable biometric login

What should I do if I forgot my password?

If you can't remember your password, you can reset it from either the web app or mobile app.

Reset Password on Mobile App:

1. On the Sign In screen, tap "Forgot password?"
2. Enter your email address
3. Tap "Send Reset Link"
4. You'll see confirmation: "Password Reset Requested"
5. Check your email for the reset instructions
6. Open the email and tap "Reset Password"
7. Create your new password following the password requirements:
   • Between 8 and 16 characters long
   • At least one uppercase letter (A, B, C...)
   • At least one lowercase letter (a, b, c...)
   • At least one number (0-9)
   • At least one special character (!@#$%^&*)
   • No spaces at the start or end
   • Password and confirmation must match exactly
8. The app will show which requirements you've met as you type
9. Tap "Reset Password" to save
10. Log in with your new password

Reset Password on Web App:

1. On the Sign In page, click "Forgot Password?"
2. Enter your email address
3. Click "Send Reset Link"
4. You'll see confirmation: "Password Reset Requested"
5. Check your email for "Reset your Aesthetics360 password"
6. Click the "Reset Password" button in the email
7. Create your new password following the password requirements:
   • Between 8 and 16 characters long
   • At least one uppercase letter (A, B, C...)
   • At least one lowercase letter (a, b, c...)
   • At least one number (0-9)
   • At least one special character (!@#$%^&*)
   • No spaces at the start or end
   • Password and confirmation must match exactly
8. The app will show which requirements you've met as you type
9. Click "Reset Password" to save
10. Log in with your new password

The password reset link is secure and will expire after a certain time for your protection.

Related questions:

How do I set up biometric authentication Face ID/Touch ID

How do I change my password from mobile settings?

To update your password from the mobile app:

1. Sign in to the app
2. Tap the gear icon in the top left corner to open Settings
3. Select "Change Password"
4. Enter your current password
5. Enter your new password
6. Re-enter your new password in "Confirm Password"
7. Make sure your new password meets all requirements:
   • 8-16 characters
   • At least 1 uppercase letter
   • At least 1 lowercase letter
   • At least 1 number
   • At least 1 special character (!@#$%^&*)
   • No spaces at start or end
   • Different from current password
   • New password and confirmation must match
8. The app will show which requirements are met as you type
9. Tap "Done" to save your new password

Your new password takes effect immediately, and you'll use it for all future logins.

Related questions:

How to create a secure password

How do I update my password on the web app?

To change your password from the web application:

1. Sign in to your account at app.aesthetics360.com
2. Click the three-dot menu (...) next to your email address
3. Select "My Account"
4. Click the "Security" tab
5. Enter your current password for verification
6. Enter your new password
7. Confirm your new password by typing it again
8. Ensure all password requirements are met (shown on screen)
9. Click "Update Password" to save
10. You'll see a success message confirming the update

Related questions:

What does the Remember Me option do

How do I set up biometric authentication (Face ID/Touch ID)?

Biometric login makes accessing your account faster and more secure. This feature is available on the mobile app only.

Setting Up Face ID or Touch ID:

1. Sign in to the mobile app with your email and password
2. Tap the settings icon in the top left corner
3. Find and tap "Use Face ID" or "Use Touch ID" (depending on your device)
4. Toggle the switch to ON
5. Follow your device's prompts to confirm

Using Biometric Login:

Once enabled, you'll see a Face ID/Touch ID icon on the sign-in screen. Simply:

• Tap the biometric icon
• Authenticate using your face or fingerprint
• You're in!

How do I enable or disable biometric login?

To Enable:

Follow the steps in "How do I set up biometric authentication" above.

To Disable:

1. Open the mobile app
2. Tap the settings icon in the top left corner
3. Find "Use Face ID" or "Use Touch ID"
4. Toggle the switch to OFF

After disabling, you'll need to enter your password each time you log in.

How do I switch users on the web app?

If multiple staff members use the same computer, you can easily switch between accounts.

From the Recently Logged In Screen:

1. You'll see a list of accounts that have been used on this device
2. Click on your account name
3. Enter your password
4. Click "Sign In"

To Switch to a Different Account:

1. On the Recently Logged In screen, click "Change User"
2. You'll be brought to the sign-in screen
3. Enter a different email address and password
4. Click "Sign In"

How to Remove an Account from the List:

• Click the "X" button next to the email address
• This removes it from quick access on this device only—it doesn't delete the actual account

Related questions:

How do I sign in on the web app

Signing In on a Device You've Used Before

How do I switch users on a single mobile device?

On the mobile app, multiple users can access their accounts from one device. Each successful login automatically adds that user to the device's list.

Switch Between Recent Users:

1. On the Sign In screen, tap the "Change User" icon in the top right corner
2. You'll see a list of accounts that have recently logged in on this device
3. Tap the account you want to use
4. Enter the password for that account
5. Sign in

Add a New User to This Device:

1. On the Sign In screen, tap the "Add User" icon in the top right corner
2. Enter the email and password for the new account
3. Complete the sign-in process

Remove an Account from the List:

• Tap the "X" next to the account name
• This removes it from this device's quick access list only
• The account itself is not affected

This feature is helpful for practices where staff share tablets or mobile devices.

Related questions:

How do I sign in on the mobile app

Summary

Need Help?

If you have questions or need assistance with account security:

• Use our AI chatbot - Available in the knowledge base, mobile app, or web app
• Email support - support@aesthetics360.com
• Visit our website - aesthetics360.com

Our support team is here to help you keep your account secure