Logout & Session Security

Understanding how logout works on both web and mobile platforms helps ensure your practice maintains security while providing convenient access for authorized users.
Aesthetics360 includes an automatic logout feature to help keep patient information safe when devices are left unattended.

How to Log Out from the Web Platform

Option 1. Logout from Any Screen

Click your profile icon in the bottom-left corner of the screen Select "Logout" from the menu.
A confirmation pop-up will appear asking: "Are you sure you want to log out?" Click Log Out to confirm and sign out of your account. Click Back to cancel and return to the app without logging out.

You'll land on Recently Logged In or Sign In screen.

Option 2. Logout from your Profile

On the bottom left of the sidebar, click the "..." menu next to your name. Select My Account from the menu that appears.
Navigate to your Profile page. Click the menu icon (...) located at the top right corner. Select Logout from the dropdown menu.
A confirmation dialog will appear with the message: "Are you sure you want to log out?" Click Log Out to confirm and sign out of your account. Click Back to cancel and return to the application without logging out.

You will be redirected to the Recently Logged In or Sign In screen.

How to Log Out from the Mobile App

Open the Aesthetics360 mobile app
Tap the settings/gear icon in the top-left corner
Click "Log Out"
You'll be returned to the Sign In screen

Guidelines for Manual Logout

End of Workday: Ensure you log out securely upon concluding your workday.
Shared Workstations: Log out immediately after completing your session to maintain security.
Before Stepping Away: Log out if you anticipate being away from your workstation for an extended duration.
On Public or Unsecured Devices: Always log out to safeguard patient information and maintain data confidentiality.

How Automatic Logout Works on the Web Platform

The system monitors for user activity (mouse movement, clicks, keyboard input)
After a period of inactivity, you'll receive a warning
An inactivity warning appears before automatic logout
You have a short window to indicate you're still using the system by clicking:

Stay Logged In
Logout Now

If no activity is detected after the warning, you're automatically logged out.
You'll need to log in again to continue working on the web platform.

How Auto Logout Works on the Mobile App

The mobile app monitors for user interactions (taps, swipes, navigation)
After a period of inactivity, you'll receive a warning
An inactivity warning appears before automatic logout
You'll see an inactivity warning before being logged out
Tap anywhere or interact with the app to stay logged in
The app logs you out automatically after the warning expires (2 mins)
You'll return to the Sign In screen
You'll need to log in again to continue working on the mobile app.

Why the Warning Appears

Security Protection

Prevents unauthorized access to patient data

✓ HIPAA Compliance

Meets healthcare data security requirements

✓ Data Privacy

Protects sensitive information on unattended devices

✓ Session Management

Ensures only active users maintain system access

Troubleshooting Logout Issues

If You Can't Log Out:

Web App Not Responding

Close the browser tab or window
Clear your browser cache and cookies
Try logging in again to properly end the session

Mobile App Frozen

Force close the app
Reopen and attempt logout again
Restart your device if necessary

If You're Logged Out Unexpectedly

Check Your Internet Connection

Unstable connections can trigger automatic logout
Ensure you have stable Wi-Fi or cellular service

Multiple Sessions

Logging in on another device may log you out elsewhere
Only use one active session at a time

Summary

Understanding logout and session security in Aesthetics360 helps protect sensitive patient data while maintaining convenient access. Here's what to remember:

✓ Manually log out from your profile menu (web) or app menu (mobile) when finished

✓ Automatic logout protects data by ending inactive sessions after a warning period

✓ Respond to inactivity warnings by clicking "Stay Logged In" if you're still working

✓ Always log out on shared devices to prevent unauthorized access

✓ Never share credentials with colleagues—each user needs their own account

Need Help?

If you have questions or need assistance with account security:

Use our AI chatbot - Available in the A360 Help Center, mobile app, or web app (this feature to be available soon)
Email support - support@aesthetics360.com
Visit our website - aesthetics360.com

Our support team is here to help you keep your account secure