Logout & Session Security
Aesthetics360 includes automatic logout features to protect sensitive patient data when devices are left unattended. Understanding how logout works on both web and mobile platforms helps ensure your practice maintains security while providing convenient access for authorized users.
Manual Logout
How to Log Out from the Web App
Manually logging out is recommended when you're finished using Aesthetics360, especially on shared devices.
Steps to Log Out (Web)
- Click your profile icon in the top-right corner of the screen
- Select "Logout" from the dropdown menu
- You'll be redirected to the login screen
When to Manually Log Out
End of Workday
- Always log out when leaving for the day
Shared Workstations
- Log out immediately after finishing your session
Before Stepping Away
- Log out if you'll be away from your desk for extended periods
On Public or Unsecured Devices
- Always log out to protect patient data
How to Log Out from the Mobile App
The mobile app also allows manual logout for security purposes.
Steps to Log Out (Mobile)
- Open the Aesthetics360 mobile app
- Tap the menu icon (three horizontal lines) in the top-left corner
- Scroll down and tap "Logout"
- You'll be returned to the login screen
When to Manually Log Out (Mobile)
Shared Devices
- Log out when multiple staff members use the same device
End of Shift
- Log out when your work session is complete
Device Handoff
- Always log out before passing a device to another user
Lost or Stolen Device
- Remotely log out if possible, or contact support immediately
Automatic Logout & Inactivity
Aesthetics360 automatically logs out inactive users to protect patient data and maintain HIPAA compliance.
How Auto Logout Works on the Web App
Inactivity Detection
- The system monitors for user activity (mouse movement, clicks, keyboard input)
- After a period of inactivity, you'll receive a warning
Warning Period
- An inactivity warning appears before automatic logout
- You have a short window to indicate you're still using the system
Automatic Logout
- If no activity is detected after the warning, you're automatically logged out
- You'll need to log in again to continue working
How Auto Logout Works on the Mobile App
Inactivity Detection
- The mobile app monitors for user interactions (taps, swipes, navigation)
- Inactivity periods trigger the same security measures as the web app
Warning Period
- You'll see an inactivity warning before being logged out
- Tap anywhere or interact with the app to stay logged in
Automatic Logout
- The app logs you out automatically after the warning expires
- You'll return to the login screen
Understanding the Inactivity Warning
What the Warning Looks Like
When the inactivity timer expires, you'll see a modal or notification indicating:
- "You've been inactive for [X] minutes"
- "You will be logged out in [X] seconds"
- Options to "Stay Logged In" or "Logout Now"
What to Do When You See the Warning
If You're Still Working
- Click "Stay Logged In" or tap anywhere in the app
- Move your mouse or interact with the interface
- Your session continues without interruption
If You're Finished
- Click "Logout Now" to immediately end your session
- Or simply let the timer expire to be logged out automatically
If You Stepped Away
- The system will automatically log you out after the warning period
- You'll need to log back in when you return
Why the Warning Appears
Security Protection
- Prevents unauthorized access to patient data
✓ HIPAA Compliance
- Meets healthcare data security requirements
✓ Data Privacy
- Protects sensitive information on unattended devices
✓ Session Management
- Ensures only active users maintain system access
Q: Will I lose my work if I get logged out?
A: No. Aesthetics360 automatically saves your work in real-time. When you log back in, your data will be preserved. However, if you were in the middle of editing something, you may need to resume from where you left off.
Best Practices for Session Security
For All Users
Log Out When Finished
- Don't rely solely on automatic logout
- Manually log out when ending your work session
Respond to Warnings Promptly
- Don't ignore inactivity warnings
- Indicate if you're still actively using the system
Lock Your Device
- Use device lock features when stepping away briefly
- This provides an additional security layer
Never Share Login Credentials
- Each user should have their own account
- Don't share passwords with colleagues
For Shared Devices
Always Log Out Between Users
- Never leave your session active for the next user
- Use the "Switch User" feature if available instead of staying logged in
Enable Biometric Login
- Makes re-login faster and more secure
- Reduces temptation to stay logged in unnecessarily
Educate Staff
- Ensure all team members understand logout procedures
- Emphasize the importance of session security
For Mobile Devices
Use Device Passcodes
- Always enable device-level security
- Use biometric authentication when available
Enable Biometric App Login
- Faster re-authentication after auto logout
- More secure than password-only access
Don't Leave Devices Unattended
- Keep mobile devices secure when not in use
- Store in locked areas when possible
Troubleshooting Logout Issues
Can't Log Out
Web App Not Responding
- Close the browser tab or window
- Clear your browser cache and cookies
- Try logging in again to properly end the session
Mobile App Frozen
- Force close the app
- Reopen and attempt logout again
- Restart your device if necessary
Logged Out Unexpectedly
Check Your Internet Connection
- Unstable connections can trigger automatic logout
- Ensure you have stable Wi-Fi or cellular service
System Maintenance
- Scheduled maintenance may temporarily log out users
- Check for system status notifications
Multiple Sessions
- Logging in on another device may log you out elsewhere
- Only use one active session at a time
Inactivity Warning Not Appearing
Browser Issues (Web)
- Clear browser cache
- Try a different browser
- Ensure pop-ups aren't blocked
App Issues (Mobile)
- Update to the latest app version
- Restart the app
- Check notification permissions
Summary
Understanding logout and session security in Aesthetics360 helps protect sensitive patient data while maintaining convenient access. Here's what to remember:
✓ Manually log out from your profile menu (web) or app menu (mobile) when finished
✓ Automatic logout protects data by ending inactive sessions after a warning period
✓ Respond to inactivity warnings by clicking "Stay Logged In" if you're still working
✓ Always log out on shared devices to prevent unauthorized access
✓ Enable biometric login on mobile for faster, more secure re-authentication
✓ Never share credentials with colleagues—each user needs their own account
✓ Lock your device when stepping away briefly instead of logging out
Need Help?
If you have questions about logout or session security:
- Contact support at support@aesthetics360.com
- Visit aesthetics360.com for additional resources
- Check the Help Center in the mobile app menu