Profile Settings & Account Information

Managing your user profile and email settings in Aesthetics360 ensures accurate account information, secure access, and proper communication. This guide covers how to view and update your profile information, change your email address, and create secure passwords on both web and mobile platforms.


Viewing Your Profile Information

How to View Profile on Web App

  1. Click your profile icon in the top-right corner of the screen
  2. Select "Profile" from the dropdown menu
  3. Your profile page displays:
    • Full name
    • Email address
    • Role/position
    • Practice affiliation
    • Other account details

How to View Username and Email on Mobile

  1. Open the Aesthetics360 mobile app
  2. Tap the menu icon (three horizontal lines) in the top-left corner
  3. Tap "Profile" or your name at the top of the menu
  4. Your profile screen displays:
    • Username
    • Email address
    • Name
    • Other profile information

Editing Your Profile Information

What You Can Edit

Depending on your practice's settings, you may be able to edit:

✓ Password

  • Update for security purposes

✓ Display Name

  • How your name appears to colleagues

✓ Contact Preferences

  • Communication settings

✗ Email Address

  • Must be changed through a formal request process (see below)

✗ Username

  • Typically cannot be changed once created

✗ Role/Permissions

  • Managed by practice administrators

How to Edit Profile Information

On Web App

  1. Navigate to your profile (click profile icon > Profile)
  2. Click "Edit Profile" or the edit icon
  3. Update the desired fields
  4. Click "Save Changes" to apply updates

On Mobile App

  1. Open the menu and tap "Profile"
  2. Tap "Edit" or the edit icon
  3. Update the desired fields
  4. Tap "Save" to apply changes

Changing Your Email Address

Email address changes require a formal request process to maintain account security and proper system records.

Why Email Changes Require Requests

  • Security: Prevents unauthorized account modifications
  • Verification: Ensures the new email belongs to you
  • System Integrity: Maintains accurate records across all platforms
  • Communication: Prevents missed notifications during transition

How to Request an Email Update

Step 1: Submit Your Request

Contact your practice administrator or Aesthetics360 support:

  • Email: support@aesthetics360.com
  • Include in your request:
    • Current email address
    • New email address
    • Reason for change (optional)
    • Your full name and practice name

Step 2: Verification

  • Support reviews your request to verify your identity
  • Processing time: Typically 1-2 business days
  • You may be asked to provide additional verification

Step 3: Confirmation Email

Once approved:

  • An email is sent to your NEW email address with a confirmation link
  • The email includes instructions for finalizing the change

Step 4: Confirm Your New Email Address

  1. Check your new email inbox for the confirmation email
  2. Click the confirmation link in the email
  3. Verify the change by following the on-screen instructions
  4. You'll receive a confirmation that your email has been updated

Step 5: Update Your Login

  • Log out of all devices
  • Log back in using your new email address and existing password
  • Your password remains the same unless you choose to change it

Important Notes About Email Changes

During the Transition:

  • Continue using your old email to log in until the change is confirmed
  • Monitor both email addresses for important communications
  • Inform colleagues of your new email address

After the Change:

  • Update your email in any external systems that integrate with Aesthetics360
  • Save your new login credentials securely
  • Test login on all devices you use

Q: Can I change my email address myself without contacting support?

A: No. Email changes require a formal request through your practice administrator or Aesthetics360 support to ensure account security and proper verification.

Creating a Secure Password

Strong passwords are essential for protecting patient data and maintaining HIPAA compliance.

Password Requirements

Aesthetics360 passwords must meet these minimum requirements:

✓ Minimum Length: At least 8 characters (12+ recommended)

✓ Uppercase Letter: At least one (A-Z)

✓ Lowercase Letter: At least one (a-z)

✓ Number: At least one (0-9)

✓ Special Character: At least one (!@#$%^&*)


How to Create a Strong Password

Best Practices

Use a Passphrase

  • Combine multiple random words: "Coffee!Sky47Blue#Tree"
  • Easier to remember than random characters
  • Naturally meets length and complexity requirements

Avoid Common Patterns

  • Don't use sequential numbers (123456)
  • Avoid keyboard patterns (qwerty)
  • Don't use dictionary words alone

Make It Unique

  • Never reuse passwords from other accounts
  • Use a different password for Aesthetics360
  • Consider using a password manager

Don't Include Personal Information

  • Avoid birthdays, names, or addresses
  • Don't use your username or email
  • Skip easily guessable information

Strong Password Examples

❌ Weak: password123, Aesthetic2024, DrSmith1

✓ Strong: Tr3at&Consult#92, Sky!Blue7Coffee#Plan, M3dical$Spa49!


How to Change Your Password

On Web App

  1. Navigate to your profile (click profile icon > Profile)
  2. Click "Change Password" or "Security Settings"
  3. Enter your current password
  4. Enter your new password (must meet requirements)
  5. Confirm your new password
  6. Click "Save" or "Update Password"

On Mobile App

  1. Open the menu and tap "Profile"
  2. Tap "Security" or "Change Password"
  3. Enter your current password
  4. Enter your new password (must meet requirements)
  5. Confirm your new password
  6. Tap "Save"

Password Change Confirmation

After changing your password:

  • You'll receive a confirmation email
  • You may be logged out of all devices
  • Log back in with your new password on all devices

Q: How often should I change my password?

A: Change your password every 90 days as a security best practice, or immediately if you suspect your account has been compromised.

Best Practices for Account Security

Regular Updates

Review Profile Information Quarterly

  • Ensure contact information is current
  • Update any changes in role or responsibilities

Change Password Regularly

  • Update every 90 days minimum
  • Change immediately if security is compromised

Monitor Account Activity

  • Watch for unfamiliar login notifications
  • Report suspicious activity immediately

Email Security

Use a Secure Email Provider

  • Choose reputable email services
  • Enable two-factor authentication on your email account

Monitor Your Email

  • Check regularly for account-related messages
  • Don't ignore security notifications

Keep Backup Email

  • Maintain an alternate contact method
  • Ensure you can recover your account if needed

Password Management

Use a Password Manager

  • Securely stores complex passwords
  • Generates strong passwords automatically
  • Syncs across devices

Never Share Passwords

  • Each user needs their own account
  • Don't share credentials with colleagues

Write Down Securely

  • If you must write passwords down, store them in a locked location
  • Never leave passwords on sticky notes or unsecured documents

Troubleshooting Profile & Email Issues

Can't Access Profile

Check Your Permissions

  • Some profile features may be restricted by your role
  • Contact your practice administrator if you need access

Clear Browser Cache (Web)

  • Cached data may prevent profile page from loading
  • Clear cache and cookies, then try again

Update the App (Mobile)

  • Ensure you're using the latest app version
  • Update from the App Store if needed

Email Change Not Working

Check Spam/Junk Folder

Verify New Email Address

  • Ensure you entered the correct email address in your request
  • Check for typos in the email address

Contact Support

  • If you don't receive confirmation within 48 hours
  • Provide your request details for follow-up

Password Issues

Password Won't Meet Requirements

  • Review all requirements carefully
  • Ensure you include all required character types
  • Try a passphrase approach instead

Can't Remember Current Password

  • Use "Forgot Password" on the login screen
  • Don't try to guess repeatedly (may lock your account)

New Password Rejected

  • May be too similar to previous passwords
  • System may prevent password reuse
  • Try a completely different password

Summary

Managing your user profile and email in Aesthetics360 ensures secure access and accurate account information. Here's what to remember:

✓ View your profile from the profile icon (web) or menu (mobile)

✓ Edit profile information directly when needed, except for email and username

✓ Request email changes through your practice administrator or support@aesthetics360.com

✓ Confirm email changes by clicking the link sent to your new email address

✓ Create strong passwords with 12+ characters including uppercase, lowercase, numbers, and special characters

✓ Change passwords regularly every 90 days for optimal security

✓ Use passphrases like "Coffee!Sky47Blue#Tree" for memorable yet secure passwords

✓ Never share credentials with colleagues—each user needs their own account

Need Help?

If you have questions about your profile or email settings:

  • Contact your practice administrator for role or permission questions
  • Email support at support@aesthetics360.com for technical issues
  • Visit aesthetics360.com for additional resources

Still need help? Contact Us Contact Us

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