Understanding User Roles: Practice Admin, A360 Admin, and Practice Doctor
Aesthetics360 has three user roles: Practice Doctor, Practice Admin, and A360 Admin. Each role comes with a different set of permissions that determines what you can see and do within the platform. Here's a breakdown of what each role can do.
In this article:
- What Can a Practice Doctor Do
- What Can a Practice Admin Do
- What Can an A360 Admin Do
- Quick Comparison
What can a Practice Doctor do?
A Practice Doctor can:
- View and manage their own patients
- Conduct live consultations
- View and manage their own consultation history
- Archive and unarchive consultations they personally conducted
What can a Practice Admin do?
A Practice Admin can do everything a Practice Doctor can do, plus:
Patients
- View, edit, activate, and deactivate any patient in the practice
Users
- Add new users and send invitation links
- Resend invitation links to pending users
- View, edit, activate, and deactivate users
- Request an email update on behalf of a user
Practice Contacts
- Add, view, edit, activate, and deactivate practice contacts
Administration (web only)
- Manage Practice Profile
- Manage Offerings
- Manage Documents
What can an A360 Admin do?
Practices
- Add new practices
- Edit practice details
- Activate and deactivate practices
- View and edit a practice's Profile
Patients
- View, edit, activate, and deactivate patients
Users
- Add new users and send invitation links
- Resend invitation links to pending users
- View, edit, activate, and deactivate users
- Request an email update on behalf of a user
Practice Contacts
- Add, view, edit, activate, and deactivate practice contacts
Consultations
- View consultation history
- Cannot conduct live consultations
Quick Comparison
| Capability | Practice Doctor | Practice Admin | A360 Admin |
|---|---|---|---|
| Live consultations | ✓ | ✓ | ✗ |
| View consultation history | ✓ | ✓ | ✓ |
| Manage own patients | ✓ | ✓ | — |
| View/edit/activate/deactivate patients | — | ✓ | ✓ |
| Manage users | — | ✓ | ✓ |
| Resend invitation link | — | ✓ | ✓ |
| Request email update | — | ✓ | ✓ |
| Manage practice contacts | — | ✓ | ✓ |
| View/edit Practice Profile | — | ✓ | ✓ |
| Manage Offerings & Documents | — | ✓ | ✗ |
| Add/manage practices | — | — | ✓ |
| Activate/deactivate practices | — | — | ✓ |
Summary
Knowing your role in Aesthetics360 helps you understand what you can access and what actions you can take. Here's what to remember:
✓ Three roles exist — Practice Doctor, Practice Admin, and A360 Admin
✓ Practice Doctors can manage their own patients, conduct live consultations, and handle their own consultation history
✓ Practice Admins can do everything a Practice Doctor can, plus manage users, patients, practice contacts, and the Administration module
✓ A360 Admin is an internal role with the capability to add and manage practices across the platform; however, they are not authorized to conduct live consultations.
✓ Both Practice Admins and A360 Admins can resend invitation links and request email updates for users
✓ Offerings and Documents are managed by Practice Admins only — A360 Admins do not have access to these
✓ Only the person who conducted a consultation can archive or unarchive it, regardless of role
✓ Contact your Practice Admin if you need your role or permissions changed
Need Help?
If you have questions or need assistance with account security:
- Use our AI chatbot - Available in the A360 Help Center, mobile app, or web app (this feature to be available soon)
- Email support - support@aesthetics360.com
- Visit our website - aesthetics360.com
Our support team is here to help you keep your account secure